FAQ

I. The Shop

• Can I order specific merch items?
  Yes during leftover sales, but please remember all stock at that point is limited.
  

I. Shipping

• Where are orders shipping from?
  Orders will ship from the US.
  
  
• Will you ship internationally (non-US)?
  Yes, we will ship internationally, with the exception of Russia, Ukraine, and other listed countries [ here ] due to either COVID restrictions or other global events.
  
  
• Will we receive tracking information?
  Yes, however, please note that some countries will only include partial tracking. Exempt is Paper Merch Bundle, as that is being sent as letter mail.
  
  
• When do you expect to ship out orders?
  Prior to November
  
  
• Will you accept group orders?
  Yes, we are open to group orders. Please contact us through our socials if you are interested in getting one together.
  
  
• My address has changed since I made my order. How can I update it?
  1) Please contact us through any of our socials or email (all listed in the "About" page) with your name, order number, old address and the new one.
   
  - If a package is returned due to incorrect information, the buyer will have to pay shipping again to have it re-sent.

III. Cancellation / Refunds / Returns

• Can I cancel or return my order?
  No - all orders are final.

• I received my package, and there are damages to it. Can I get a replacement or refund?
  These will be handled on a case-by-case basis.
  
  Depending on the situation, and what remaining stock is available, you may have the option of:
  1) Replace damaged items, and you pay the shipping cost to have it sent
  2) Be given a partial refund
  

Please read our Store Policies for more information.